Your Rights and Protections
You have rights as a natural gas consumer in Pennsylvania. Get the facts to protect your service, avoid scams, and know what to expect from your supplier.
As a residential utility customer and a shopper, you have important rights and responsibilities. These rights ensure fair dealings between you and your utility company.
Fair Credit and Deposit Policies
Clear and Concise Bill
Safe and Reliable Utility Service
Accessible Information
Price Comparison
When Your Natural Gas Contract Ends
Prior to your contract expiring, you should receive two contract renewal notices from your current supplier. The initial renewal notice should arrive 60 to 75 days before your contract’s expiration date.
Your Responsibility as a Customer
As a utility customer, you have the responsibility to:
- Pay your bill on time.
- Follow through on payment arrangements.
- Pay a deposit when required.
- Allow the electric utility to access its equipment.
Failure to do so may result in the gas utility shutting off your service.
Natural Gas Shutoff
Your natural gas utility can shut your service off if you fail to:
- Pay your bill
- Follow through on payment arrangements
- Pay a deposit when required
- Allow the natural gas utility to access its equipment
Before your service is shut off, your natural gas utility will take the following steps:
Send you a 10-day notice
Once you get the notice, the utility company has up to 60 days to shut off your service.
Attempt to contact you
The natural gas utility will attempt to contact you either once in-person or on two different days by phone, three days before your shut-off date.
Leave a notice
From December 1 through March 31, if your natural gas utility cannot reach you at the time of termination, it will leave a 48-hour notice at your property.
Supporting Documents
Your Energy Rights, Explained
Get the full rundown on what you’re entitled to as a Pennsylvania energy customer in the official Consumer Bill of Rights PDF.
Sales Rules for Gas Suppliers
Worried about misleading sales tactics? See official rules for telemarketing and door-to-door gas sales.
